Infinitely Virtual provides our customers expert 24x7 Technical Support. We have a proven track record of providing excellent service to our customers. All technical support is facilitated by a case management system, and every support request is logged as a case. To submit a case online, please visit our Infinitely Virtual Portal. If for some reason you are unable to open a ticket online, we welcome you to call our 24x7 help desk or to email your question directly to a support engineer.

Submit a Case Online

Our case management system ensures that every technical support issue is handled with the highest level of professionalism. Altay Corporation's engineers work 24 hours a day to ensure that all support issues are quickly and appropriately resolved. Every case, whether submitted by web or by phone, is logged into our system. If you open a ticket online, you will be given the same level of support as those customers that call. Submit a Case

Submit a Case by Email

If you prefer email, simply email your question directly to a support engineer:

Submit a Case by Phone

Pickup the phone 24 hours a day, 7 days a week, and speak with one of our technical support engineers. Just call (866) 257-8455.

Knowledge Base

Find a solution to many of your support issues by searching our Knowledge Base.

• Accessing Your Virtual Server using vCloud Director and Virtual KVM
• Utilizing Your Virtual Power Buttons with vCloud Director
• Utilizing Your Virtual CD/DVD and Floppy Drives with vCloud Director
• Managing Your vShield Firewall with vCloud Director
• Enabling and Utilizing Remote Desktop Protocol on a Windows Server
• Log and Manage a Ticket in the Support Portal
• Ship Media to Infinitely Virtual

vSphere Enabled Plans (before May 1, 2012)

• Downloading and Installing Virtual Infrastructure Client
• Using Virtual KVM to Access Your Server
• Using Virtual CD/DVD & Floppy
• Using Virtual Power Buttons
• Utilizing Performance Charts in the Virtual Infrastructure Client

Support Videos

• Access the Console of your Virtual Server using vCloud Director
• How to Use Virtual Power Buttons in vCloud Director
• Utilizing Your Virtual CD/DVD and Floppy Drives with vCloud Director
• How to Manage Your vShield Firewall from vCloud Director
• Enable & Utilize Remote Desktop to Manage your Windows Server
• How to Connect to Remote Desktop with a Mac
• Manage Users on a Virtual Terminal Server
• How to Configure Outlook for RPC-over-HTTP
• Login to the InfiniteApp Web Portal
• Manage an InfiniteApp Dedicated Terminal Server
• Install or Upgrade VMware Tools in Windows
• Install or Upgrade VMware Tools in Ubuntu or Debian

vSphere Enabled Plans (before May 1, 2012)

• Manage your Virtual Dedicated Server with the VMware vSphere Client
• Upload and Mount an ISO in the vSphere Client

Popular Downloads

• vSphere Client - Used to manage Servers
• Remote Desktop Client for MAC - MAC client to connect to terminal servers

Support Links

• Getting Started
• Submit a Case Online
• Knowledge Base
• Ship a CD to Infinitely Virtual
• Modify or Cancel Plan
• Support Premier Case Portal