IT Help Desk
24×7 remote support to help end-users with day-to-day IT issues
IT issues can derail your end-users, negatively impacting business productivity and employee morale. That’s why IV’s 100% U.S.-based technical experts are available around the clock to help end-users work through issues such as printing problems, password resets, or a “blue screen of death”.
Our unlimited IT help desk service ensures timely resolution of issues with emergency support, standard response times, and a formalized ticket escalation process. What’s more, we can set up and onboard new employees onto hosted applications and company-issued devices to help accelerate time-to-productivity.
IT Help Desk Benefits
On-Shore Support Team
Our IT Help Desk is staffed with friendly, experienced technical experts based exclusively in the U.S.
Remote Support
Our support professionals have the tools and expertise to guide end-users and resolve issues remotely.
Ticket Vendor Escalations
Our team follows a formalized escalation process to ensure your ticket is resolved by specialized experts in a timely manner.
24x7 Emergency Support
Around-the-clock access to support ensures end-users get the help they need when they need it to keep business moving.
Connectivity Support
We can help end-users regain access to the applications, data, and web-based resources they need to do their jobs and serve clients.
Unlimited Tickets
Our service allows you to submit as many support tickets as you need to help end-users stay connected and productive.
Standard Response Times
Your service contract will specify standard response times so you know what to expect when you submit a ticket.
Screen Sharing Support
Your help desk support professional can securely view your screen (with permission) to troubleshoot and resolve issues.
Infinitely Virtual
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All rights reserved.
All rights reserved.
