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31/05/2019   |   0

Major Cloud Providers – Monthly Outage Recap May

MS Azure

5/22/19 RCA – Service Management Operations – West EuropeBetween 15:10 and 21:00 UTC on 22 May 2019, a subset of customers in West Europe experienced intermittent service management delays or failures for resources hosted in this region. Impacted services included Azure Databricks, Azure Backup, Cloud Shell, HDInsight, and Virtual Machines. Between 23:20 and 23:50 UTC on 22 May 2019,  during the deployment of the permanent fix, a small subset of customers using Virtual Machines and Azure Databricks experienced increased latency or timeout failures when attempting service management operations in West Europe.

5/13/19

RCA – Network Connectivity – Increased LatencyBetween 09:05 and 15:33 UTC on 13 May 2019, a subset of customers in North America and Europe may have experienced intermittent connectivity issues when accessing some Azure services.

-DownDetector

Problems at Microsoft Azure

Microsoft Azure is having issues since 9:49 AM EDT Most reported problems:

  • Cloud services (53%)
  • Website hosting (33%)
  • Virtual machines (13%)

5/7/19 SQL Services – West EuropeBetween 10:57 and 12:48 UTC on 07 May 2019, a subset of customers using SQL Database, SQL Data Warehouse,  Azure Database for PostgreSQL, Azure Database for MySQL, Azure Database for MariaDB, in West Europe may have experienced issues performing service management operations – such as create, update, rename and delete- for resources hosted in this region. In addition, customers may have been unable to see their list of databases using SMSS.

5/3/19 DownDetector

Problems at Microsoft Azure

Microsoft Azure is having issues since 8:49 AM EDT. Most reported problems:

  • Cloud services (48%)
  • Website hosting (44%)
  • Virtual machines (8%)

5/2/19

RCA – Network ConnectivityBetween 19:29 and 22:35 UTC on 02 May 2019, customers may have experienced connectivity issues with Microsoft cloud services including Azure, Microsoft 365, Dynamics 365 and Azure DevOps. Most services were recovered by 21:40 UTC with the remaining recovered by 22:35 UTC.

Azure Map Summary of impact: Between 04:35 and 11:00 UTC on 02 May 2019, a subset of customers using Azure Maps may have experienced 500 errors when attempting to make calls to Azure Maps Rest APIs.

5/1/19 Issue signing in tohttps://shell.azure.comBetween 18:00 UTC on 30 Apr 2019 and 23:20 UTC on 01 May 2019, customers may have experienced issues signing in to  https://shell.azure.com During this time, customers were able to access Cloud Shell through the Azure portal

AWS

5/10/19 VMware Cloud on AWS and VMware Cloud on PKS: Availability IssueCluster creation and deletion operations may fail. 

Start Time: May 10, 2019, 8:50 PM UTC 
End Time: May 11, 2019, 9:46 AM UTC

5/2/19 Problems at Amazon Web Services

Amazon Web Services is having issues since 4:36 PM EDT

Other Platforms

5/30/19 VMware Cloud Services Console Availability issue User may not be able to access or experience trouble when logging into VMware Cloud Services. 

Start Time: May 30, 2019 03:20 PM UTC 
End Time: May 30, 2019 07:05 PM UTC 

5/25/19

– SAP Cloud Platform US Central (IA) [cf-us30] – Service Advisory Since approximately 06:36 UTC on until 06:57 UTC 25 May 2019, Provisioning of subaccounts, orgs and some services is not possible

– SAP Cloud Platform US Central (IA) [cf-us30] – Service Advisory Since approximately 23:38 UTC until 01:00 UTC on 24 May 2019, Provisioning of subaccounts, orgs and some services is not possible

5/23/19

-SAP Cloud Platform Europe (Rot) [cf-eu1] – Service Advisory Since approximately 12:02 UTC until 12:13 UTC on 23 May 2019, Provisioning and monitoring of HANA systems is not possible

-SAP Cloud Platform US Central (IA) [cf-us30] – Service Advisory Since approximately 03:02 UTC until 04:01 UTC on 23 May 2019, Lifecycle management operations cannot be executed.

5/21/19 SAP Cloud Platform US Central (IA) [cf-us30] – Service Advisory Since approximately 19:51 UTC until 09:12 UTC on 20 Mar 2019, Lifecycle management and backup operations for backing services cannot be executed

5/20/19

VMware Cloud Services Console Login Issue User may not be able to access the service or may experience trouble while accessing the service. 

Start Time: May 20, 2019 10:45 AM UTC 
End Time: May 20, 2019 11:15 AM UTC

VMware Skyline Service Intermittent Availability issue User may not be able to access the service or may experience trouble while accessing the service.

Start Time: May 20, 2019 10:45 AM UTC 
End Time: May 20, 2019 11:15 AM UTC

-SAP Cloud Platform Brazil (São Paulo) [neo-br1] – Service Advisory Since approximately 15:00 UTC until 15:10 UTC on 20 May 2019, A general disruption is impacting the availability of applications and services

-Google Cloud SQL Incident #19002 Current data indicates that approximately 60% of the Cloud SQL admin operations globally, including instance creation, are affected by the recent Cloud PubSub outage. Incident began at 2019-05-20 22:40 and ended at 2019-05-21 01:24 (US/Pacific) lasting 2 hours 43 minutes

-Google Cloud Pub/Sub Incident #19001 We are investigating elevated error rate on publish/pull and various admin operations (i.e. create/delete/get topics) with Google Cloud PubSub globally. Incident began at 2019-05-20 21:51 and ended at 2019-05-21 01:13 (US/Pacific) lasting 3 hours 21 minutes

Google Cloud Support Incident #19003 Support cases may be inaccessible. Incident began at 2019-05-20 06:50 and ended at 2019-05-20 07:30 (all times are US/Pacific) lasting 40 minutes

5/17/19 Google Cloud Support Incident #19002 We are experiencing an issue with Google Cloud Support in which users are unable to create new support cases. Incident began at 2019-05-17 10:37 and ended at 2019-05-17 14:16 (US/Pacific) lasting 3 hours 39 minutes

5/16/19 SAP Cloud Platform US Central (IA) [cf-us30] – Service Advisory Since approximately 04:05 UTC until 11:00 UTC on 16 May 2019, Existing apps and services will continue to work.

5/15/19 SAP Cloud Platform Identity Authentication – Australia – Service Advisory Since approximately 17:40 UTC until 18:12 UTC on 15 May 2019, Identity Authentication tenants are unavailable

5/14/19 SAP Cloud Platform SAP Help Portal unavailable Since approximately 13:35 UTC until 17:40 UTC on 14 May 2019.

5/13/19

– SAP Cloud Platform Brazil (São Paulo) [neo-br1] – Service Advisory Since approximately 15:59 UTC until 17:23 UTC on 13 May 2019, A general disruption is impacting the availability of applications and services

– SAP Cloud Platform Brazil (São Paulo) [neo-br1] – Service Advisory Since approximately 15:59 UTC until 12:05 UTC on 13 May 2019, Web IDE Full-Stack is unavailable

-SAP Cloud Platform China (Shanghai) [neo-cn1] – Service Advisory Since approximately 11:21 UTC until 11:37 UTC on 13 May 2019,  Document Service is unavailable. Forms by Adobe is unavailable

5/10/19

VMware Skyline Service Intermittent Availability issue User may not be able to access the service or may experience trouble while accessing the service.

Start Time: May 10, 2019 09:15 AM UTC 
End Time: May 10 , 2019 10:16 AM UTC

Google Cloud Console Incident #19004 Increased latency and occasional errors while accessing Google Cloud Console. Incident began at 2019-05-10 06:28 and ended at 2019-05-10 06:38 (US/Pacific).

5/8/19 SAP Cloud Platform Australia (Sydney) [cf-ap10] – Service Advisory Since approximately 05:35 UTC until 11:47 UTC on 08 May 2019, Mobile Services is unavailable. Applications might not be able to perform certain credential operations like listing, creating, reading, updating and deleting credentials.

5/7/19

SAP Cloud Platform Europe (Rot) – Trial [neo-eu1-trial] – Service Advisory Since approximately 11:13 UTC until 12:08 UTC on 07 May 2019, Cloud Platform Cockpit users cannot browse or enable services

Google Cloud SQL Incident #19001 We are experiencing an issue with Google Cloud SQL data import and export operations in us-east1. Incident began at 2019-05-07 17:53 and ended at 2019-05-07 19:28 (all times are US/Pacific) lasting 1 hour 35 minutes

5/6/19 VMware Skyline Service Intermittent Availability issue Users may experience an issue while accessing the service.

Start Time: May 06, 2019 03:29 AM UTC 
End Time: May 06, 2019 06:37 AM UTC

5/2/19

VMware Skyline Service Availability issue Users may not be able to login to VMware Skyline Advisor via My.vmware.com.

Start Time: May 02, 11:25 AM UTC 
End Time: MAy 02, 11:31 AM UTC

– SAP Cloud Platform Europe (Rot) [neo-eu1] – Service Advisory Since approximately 12:04 UTC until 12:19 UTC on 02 May 2019, OData Provisioning is unavailable

SAP Cloud Platform Europe (Netherlands) [cf-eu20] – Service Advisory Since approximately 20:05 UTC until 21:44 UTC on 02 May 2019, Lifecycle management operations cannot be executed.

-Google Cloud Storage Incident #19003 Unable to browse GCS storage buckets in Google Console. Incident began at 2019-05-02 08:33 and ended at 2019-05-02 08:33 (US/Pacific) lasting 43 seconds

Google Cloud Console Incident #19003 Google Cloud Console experienced a 40% error rate for all pageviews over a duration of 1 hour and 53 minutes. Incident began at 2019-05-02 07:10 and ended at 2019-05-02 09:03 (US/Pacific).

5/1/19

VMware Log Intelligence Service Issue All UI functions are available. However, log messages are not appearing in UI in a timely basis. Current backlog is approximately 40-50 minutes.

Start Time: May 01, 2019 06:46 PM UTC 
End Time: May 01, 2019 10:33 PM UTC

-SAP Cloud Platform Europe (Rot) [cf-eu1] – Service Advisory  Since approximately 17:46 UTC untl 18:13 UTC on 01 May 2019, customers may have experienced a disruption on the SAP Cloud Platform.-SAP Cloud Platform Europe (Rot) [cf-eu1] – Service Advisory Since approximately 05:10 UTC until 09:19 UTC on 01 May 2019, customers may have experienced a disruption on the SAP Cloud Platform.