System Status: Operational with Exceptions

September 19, 2016

NormalvCentervCenter is operating normally
NormalvCloud DirectorvCloud Director is operating normally.
NormalVirtual MachinesAll VMs are operating normally
NormalVMware HostsAll hosts are operating normally
NormalVMware ClustersAll clusters operating normally
NormalSANAll SAN components operating normally
NormalL3 SwitchesAll switches operating normally
NormalFirewall ClustersAll firewalls operating normally
ImpairedInternet ConnectivityInternet connectivity is impaired. Cogent peering administratively down.

Notes: Cogent reports the following:
Customers Affected: Some Los Angeles Customers

Date: September 19th 2016
Incident Start Time: 11:35 AM PDT
Duration: 4 Hours
Associated Ticket: HD6655601

Dear Cogent Customer:

This letter is in response to the Cogent Communications network event that occurred at 11:35 AM PDT on September 19th 2016 lasting around 4 hours affecting Los Angeles area Customers.

Between 11:30 AM PDT and 3:30 PM PDT on September 19th, 2016 customers in our Los Angeles market experienced severe packet loss and latency. The issue was due to a fiber cable cut experienced by our longhaul fiber vendor in close proximity to our main Hub site in Los Angeles. This was due to unscheduled work being performed by the vendor. The Cogent NOC stayed in contact with our fiber provider, along with having our local Field Engineers on site until the fiber cut was resolved. Our vendor resolved the issue by splicing new fiber for the in-building risers.

We apologize for any impact you experienced. Please call us at 1-877-726-4368, option 2 if you have any additional questions concerning this event. Our NOC ticket number on this incident was HD6655601.